Case Manager: Housing Coordination – FUSE


Hours: 9am – 5pm on Monday – Friday
Immediate Supervisor: Assistant Director of Programs
Department: Client Services

Position Purpose:
Studies have shown repeatedly that incarceration and homelessness are related in many ways. When people exit the criminal justice system without community, resources, or a plan, it becomes easy to get caught in an endless cycle of returning to the streets, jails, and hospitals for years on end. The Frequent User System Enhancement (FUSE) Program intends to end that cycle through housing-focused case management targeting frequent utilizers of the criminal justice system in our area. The FUSE Case Manager will engage people who are experiencing homelessness and exiting the jail from frequent and recent incarcerations to help them navigate a pathway out of their homelessness as quickly and permanently as possible.

We are looking for a compassionate, competent, and detail-oriented professional with nerves of steel who can at once speak the language of the streets and be a polished professional in the workplace and in the community. Do you stay focused and on track when chaos is all around you? Can you inspire vulnerable and sometimes difficult individuals to achieve the impossible? This position might be for you!


Primary Responsibilities
• Individual Case Management: assist program participants one-on-one to gather and upload documentation necessary for placement on the Housing Priority List, draft an individualized move-out plan, and connect participants to housing possibilities
• Housing-Focused Case Management: assist large numbers of individuals in shelter to connect to resources necessary for them to be re-housed
• Data entry and quality management: document all services in the local HMIS system, including case notes and client enrollment and exit information with minimal missing data


Required Skills, Knowledge, and Abilities:
• Bachelor’s Degree in human services or criminal justice
• Valid Texas Driver’s License
• Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items.
• Excellent customer service skills, especially when working with “difficult” customers
• Ability to communicate effectively, both orally and in writing
• Ability to innovate and embrace best practices in shelter and housing services delivery
• Ability to adapt to change
• Ability to communicate clearly with outside providers and partners, especially criminal justice providers


Additional Experience a Plus:
• At least 3 years’ work or volunteer experience in homeless services
• Bilingual in Spanish
• Training in Housing First, Motivational Interviewing, Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed Care
• Master’s Degree in human services field, especially in social work
• Military service


No phone calls, please. Qualified individuals should send their resume to resume@austinstreet.org. Strong applications will include a cover letter which details how the applicant demonstrates the character qualities and specific experience required for excellent performance in this position.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.