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Current job openings:

Director of Advancement

Founded in 1983, Austin Street Center is an emergency shelter that serves men, ages 45 and older ,and women, ages 18 and older, in Dallas, Texas. Austin Street Center’s mission is to provide safe shelter and meet the basic needs of the most vulnerable homeless, furthered by its vision to end homelessness one client at a time.

With a strong foundation and years of steady growth, Austin Street Center seeks a Director of Advancement to position the organization for continued and sustained growth, including an endowment and capital campaign, and lead a high-performing team. With the guidance of the Executive Director Daniel Roby, the Director of Advancement will direct the implementation of fund development, community engagement, marketing, and volunteer management on behalf of Austin Street Center.

The Director of Advancement will manage a personal donor portfolio; develop a strategy to diversify Austin Street’s donor base while retaining its current donors; build a culture of philanthropy that maximizes its many volunteer and event opportunities; and shift the community’s paradigm on homelessness through awareness and education. This senior position requires a goal-oriented, results-driven individual who adeptly interacts with the organization’s leadership to determine and accomplish annual objectives.

Successful candidates will possess the following education and experience:

  • Bachelor’s degree in related field
  • Five or more years of demonstrated success in professional fundraising, with comprehensive fundraising efforts, including annual and major giving programs, fundraising events, and grants
  • Experience leading, managing, and empowering a high-performing team
  • Knowledge of and experience with the North Texas philanthropic community strongly preferred
  • Experience working with a capital campaign consultant a bonus but not required
  • Demonstrated proficiency with Microsoft Office and Donor Databases, preferred Raiser’s Edge

Victory Search Group (VSG) has the privilege of leading the recruitment of the Director of Advancement for Austin Street Center. VSG is a senior level retained executive search firm serving a select group of clients, including nonprofit and educational organizations, from five offices across the United States. Highly collaborative and focused on customer service for more than 15 years, Victory Search Group prizes our partnership with clients and their trust in our judgment, integrity, and responsiveness.

No phone calls, please. Qualified individuals should send a resume and cover letter to: nonprofit@victorysearchgroup.com

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Front Desk Staff

Hours: 2:00pm-10:00pm Wednesday-Thursday; 10:00pm-6:00am Friday-Sunday
Immediate Supervisor: Director of Operations
Program: Emergency shelter for homeless men and women

Position Purpose:
The Front Desk Staff oversees operations of Austin Street Center during the day and evening hours, ensuring the smooth operation of the shelter during the assigned hours and managing events and activities that occur during the shift. This position involves a wide variety of duties to oversee the orderliness, safety, and cleanliness of the shelter. This position must be available to assist Security and support them in the event of conflict or crisis situations and to maintain a safe, secure environment during the day.

Primary Responsibilities:

  • Manage daily schedule for clients and staff, including making announcements, helping clients access services each day, and assisting visitors and volunteers
  • Serve as the main point of contact for clients needing services – handing out hygiene supplies, answering questions, managing sign-up sheets for services, and enforcing shelter policies and procedures
  • Assist with intake/bed assignments for clients
  • Answer front desk phone and provide appropriate assistance to callers
  • Assist other shelter staff with various administrative tasks, as needed
  • Contribute to a safe & healing environment for all clients
  • Assist Security in response to resident crises or conflicts and document all incidents
  • Assess and manage emergencies according to Austin Street’s emergency protocol
  • Call law enforcement and professional medical assistance when necessary
  • Address client concerns to resolve issues to the best interest of the residents and Austin Street
  • Keep a daily log of activities and prepare weekly status reports
  • Maintain supply area at the front desk, keeping items in-stock and organized
  • Facilitate the communication of client needs to Director of Operations, Director of Safety & Security, and Client Services Manager

Required Skills, Knowledge, and Abilities:

  • Have and maintain valid Texas Driver’s License
  • Have and maintain a clean driving record
  • Ability to lift 25 – 40 pounds. Tasks may involve bending, lifting and carrying heavy items
  • Acceptance of agency philosophies and guidelines
  • Ability to communicate effectively, both orally and in writing
  • Ability to be flexible and work under time constraints
  • Demonstrate experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
  • Ability to function as a team player
  • Capable of working independently and using problem solving skills
  • Possess high level of integrity & be a strong team player

Additional Experience a Plus:

  • CPR – AED – First Aid

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Operations Associate

Hours: 11:00am-9:00pm Thursday-Sunday
Immediate Supervisor: Director of Operations
Program: Emergency shelter for homeless men and women

Postion Purpose:
This position is a unique opportunity to work in different divisions within the Operations team at Austin Street Center. This includes, but is not limited to: clothing and donations, food services, and day-to-day operations of Austin Street Center

Primary Responsibilities:

Donation/Clothing Room

  • Sort and properly store donations; determine what donations are usable and what is not
  • Keep clothing room supplied with seasonally –appropriate items, place out of season items in storage
  • Keep clothing room and hygiene items storage areas cleaned and organized
  • Identify “most needed” items /inform Director of Operations of needs
  • Track and count all incoming donations
  • Fill Clothing Slips from Austin Street Center clients
  • Work with volunteer groups – provide direction for volunteer assignments

Kitchen/Food Services

  • Assist the meal donor ( community) volunteers with setting up for and serving meals
  • Make sure all food is properly stored and rotated
  • Coordinate meals when no volunteers are present
  • Monitor and provide guidance at meal service to client and community volunteers.
  • Ensure that kitchen is clean and sanitized after meals
  • Assist volunteers with check in process

Operations

  • Monitor the client laundry process
  • Assist with day to day operations of Austin Street Center as needed.

Required Skills, Knowledge, and Abilities:

  • High School Diploma or GED
  • Capable of working independently and using problem solving and de-escalation skills in difficult situations.
  • Ability to remain positive , motivated and kind toward a demanding clientele
  • Experience in homeless services preferred
  • Ability to provide excellent Customer Service
  • Ability to be flexible and work under time constraints
  • Acceptance of agency philosophies, core competencies and guidelines
  • Ability to communicate effectively, both orally and in writing
  • Demonstrate experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
  • Possess high level of integrity & be a strong team player
  • Ability to lift 25 – 40 pounds. Tasks may involve bending, lifting and carrying heavy items

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



 Case Manager-Diversion

Hours: Monday-Friday, various shifts possible between 8:00am-8:00pm
Immediate Supervisor: Director of Client Services
Program: Client Services-Diversion

Position Purpose:
Diversion is an innovative, best-practice service which seeks to assist short-term shelter clients to exit the shelter into a home as quickly as possible.  Though this practice is sweeping the nation, it is a new service for our county.  The Diversion Case Manager will meet with clients who just arrived at the shelter and help them to develop a “Right Now Move-Out Plan” immediately upon their entry into shelter, crafting an individualized exit plan to make their stay in homelessness as short as is possible.  We need a person with a strong bias for action coupled with Sherlock Holmes level problem-solving skills to assess our clients quickly and connect them to rapid exit options as fast as possible.  Are you looking for an exciting and unique challenge in a one-of-a-kind program with the potential to lead massive change in our shelter and our community?  This position might be for you!

Primary Responsibilities:

  • Client Engagement: engage and screen clients immediately upon their accessing the shelter and leverage their assets and strengths to exit the shelter quickly into a home through family reunification, rental unit searching, and roommate matching.  Develop a Right Now Move-Out Plan with high-barrier clients to chart their path to exiting homelessness if diversion from shelter is not possible.
  • Resource Development: locate housing options and create partnerships to execute efficient and effective referrals to secondary and non-traditional rental units.
  • Service Connection: direct high-barrier clients with a potential for a long shelter stay to services within Austin Street and the community to end their homelessness as quickly and permanently as possible.
  • Data Entry and Quality Management: document all services in the local HMIS system, including case notes and client enrollment/exit with minimal missing data.

Required Skills, Knowledge, and Abilities:

  • Bachelor’s Degree in human services field, preferably in psychology, sociology, or social work
  • Valid Texas Driver’s License
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items.
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in writing

Additional Experience a Plus:

  • At least 3 years’ work or volunteer experience in homeless services
  • Master’s Degree in human services field, especially in counseling or social work

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Case Manager-Housing Coordination (Sisterhood)

Hours: 11:00am-7:00pm on Sunday and 8:00am-4:00pm on Monday-Thursday
Immediate Supervisor: Assistant Director of Programs
Program: Client Services-Sisterhood

Position Purpose:
The Sisterhood Case Manager will assist in the daily operations of the Sisterhood Housing Coordination Program, which assists women with a history of violent trauma to end their homelessness as quickly and permanently as possible.  They will provide individualized, housing-focused case management assistance to over 30 women in crisis as well as be our front-facing staff with community volunteers who assist with the program.  We are looking for someone with experience and education about trauma and homelessness who is comfortable and inspiring in front of a crowd and can set compassionate boundaries to accomplish specific housing coordination tasks in a very demanding environment.  Are you a motivating, inspirational speaker with excellent time management skills and the desire to end homelessness in a vulnerable population?  This position might be for you!

Primary Responsibilities:

  • Program Management: scheduling daily group programming for the program participants and interacting with community volunteers providing program assistance
  • Group Teaching: providing housing-focused life skills training for program participants as a group on an at-least-weekly basis
  • Individual Case Management: assist program participants one-on-one to gather and upload documentation necessary for placement on the Housing Priority List, draft an individualized move-out plan, and connect clients to rental units which will accommodate that plan
  • Data entry and quality management: document all services in the local HMIS system, including case notes and client enrollment/exit with minimal missing data

Required Skills, Knowledge, and Abilities:

  • Bachelor’s Degree in human services field, preferably in psychology, sociology, or social work
  • Valid Texas Driver’s License
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items.
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in writing

Additional Experience a Plus:

  • At least 3 years’ work or volunteer experience in homeless services
  • Professional experience working with women in trauma due to intimate partner violence and/or homelessness
  • Master’s Degree in human services field, especially in counseling or social work

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Licensed Professional Counselor-Intern (LPC-Intern) Volunteer

Hours: 15-20 hours/week, including a 4-hour shift on Saturday or Sunday
Immediate Supervisor: Assistant Director of Women’s Services
Program: Emergency shelter for homeless men and women

Position Purpose:
The Licensed Professional Counselor- Intern will assist in the weekly operations of the Sisterhood Housing Coordination Program, which assists women with a history of violent trauma to end their homelessness as quickly and permanently as possible. They will provide individual and group therapy for up to 40 women in crisis as well as provide indirect services, such as phone calls and assisting the Sisterhood Case Manager and Sisterhood House Manager as needed. The ideal applicant will have experience working with those who have been impacted by trauma and/or homelessness and one who is comfortable speaking in front of a crowd. This person must have the ability to set compassionate boundaries and remain flexible in a very demanding environment.

Primary Responsibilities:

  • Group Therapy:  conduct two 90-minute groups per week pertaining to trauma, homelessness, mental health, coping skills, anger management, etc.
  • Individual Therapy: have an ongoing caseload of no less than 10 clients seen on a weekly basis for 45-50 minutes each week to deal with their past and current trauma
  • Data entry and quality management: document all services in the local HMIS system, including case notes

Required Skills, Knowledge, and Abilities:

  • Bachelor’s Degree in human services field, preferably in psychology, sociology, or social work
  • Master’s Degree in human services field, especially in counseling or social work
  • Valid Texas Driver’s License
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in writing

Additional Experience a Plus:

  • At least two years of work or volunteer experience in homeless services
  • At least two years of experience working with women in trauma due to intimate partner violence and/or homelessness

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


PRN Staff (On Call-As Necessary)

Hours: 7:00am-3:00pm OR 2:00pm-10:00pm OR 10:00pm-6:00am
Immediate Supervisor: Director of Operations
Program: Emergency shelter for homeless men and women

Position Purpose:
PRN Staff fills in for the Front Desk Staff as needed. This position oversees operations of Austin Street Center during the day and evening hours, ensuring the smooth operation of the shelter during the assigned hours and managing events and activities that occur during the shift. This position involves a wide variety of duties to oversee the orderliness, safety, and cleanliness of the shelter. This position must be available to assist Security and support them in the event of conflict or crisis situations and to maintain a safe, secure environment during the day.

Primary Responsibilities

  • Manage daily schedule for clients and staff, including making announcements, helping clients access services each day, and assisting visitors and volunteers
  • Serve as main point of contact for clients needing services–handing out hygeine supplies, answering questions, managing sign-up sheets for services, and enforcing policies and procedures
  • Assist with intake/bed assignments for clients
  • Answer front desk phone and provide appropriate assistance to callers
  • Assist other shelter staff with various administrative tasks, as needed
  • Contribute to a safe & healing environment for all clients
  • Assist Security in response to resident crises or conflicts and document all incidents
  • Assess and manage emergencies according to Austin Street’s emergency protocol
  • Call law enforcement and professional medical assistance when necessary
  • Address client concerns to resolve issues to the best interest of the residents and Austin Street
  • Keep a daily log of activities and prepare weekly status reports
  • Maintain supply area at the front desk, keeping items in-stock and organized
  • Facilitate the communication of client needs to Director of Operations, Director of Safety & Security, and Client Services Manager

Required Skills, Knowledge and Abilities

  • Have and maintain valid Texas Driver’s License or ID Card
  • Have and maintain a clean driving record
  • Ability to lift 25 – 40 pounds. Tasks may involve bending, lifting and carrying heavy items
  • Acceptance of agency philosophies and guidelines
  • Ability to communicate effectively, both orally and in writing
  • Ability to be flexible and work under time constraints
  • Demonstrate experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
  • Ability to function as a team player
  • Capable of working independently and using problem solving skills
  • Possess high level of integrity & be a strong team player

Additional Experience a Plus

  • CPR – AED – First Aid
  • Crisis/Hostile/De-escalation Training
  • Social work or community outreach

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.