Work with Us.

Current job openings:

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please. Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Assistant Director of Education and Employment

Hours: 10:00am-6:00pm, Monday-Friday
Immediate Supervisor: Director of Client Services
Program: Education and Employment Resource Center (E2)

The Assistant Director of E2 leverages leadership and management skills to monitor and continuously improve services provided to a large number of people experiencing homelessness on a weekly basis.  This position will lead and manage the E2 Team and cultivate contacts and relationships with partner organizations all over Dallas County.  We are looking for a forward-thinking leader with incredible relational savviness, emotional intelligence, expansive vision, and detail orientation who is eager to make a permanent impact upon a large number of individuals.

Primary Responsibilities:

  • Support over a dozen current service provider partners as well as cultivate new partnerships in the community.
  • Develop and execute user-friendly processes for clients to access services easily and effectively.
  • Manage a team of staff and interns dedicated to assisting a large number of clients to obtain employment and connect to other resources necessary to end their homeless experience.
  • Coordinate events to deliver a large amount of services in a concentrated period of time.

Required Skills, Knowledge, and Abilities:

  • Bachelor’s Degree in Social Work, Management, or Business with 1-3 years of management experience preferred.
  • Master’s Degree in Social Work/Nonprofit Management or related field from an accredited college or university is highly desired.
  • Bilingual in Spanish preferred
  • Previous experience with employment support and/or social services preferred
  • Ability to communicate proactively and effectively, both orally and in written communication
  • Experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
  • Exceptional organizational skills, able to multi-task between various projects simultaneously
  • Ability to remain positive, motivated, and kind toward a demanding clientele
  • Intermediate to advanced skill or experience in Microsoft Office Software, especially Excel, Word, and Outlook
  • Valid Texas Driver’s License or State ID
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items.
  • Customer service skills, especially when working with “difficult” customers

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Case Aide

Hours: 11:00am-7:00pm, Sunday-Thursday
Immediate Supervisor: Director of Client Services
Program: Emergency shelter for homeless men and women

Case Aides provide critical support and assistance to Case Managers, Program Managers, and Operations Staff to ensure the highest efficiency and effectiveness of shelter operations and finding fast, effective solutions to our clients’ homelessness.  This position combines administrative support such as data entry and phone calls with direct client care through screening and referral for services inside and outside of the shelter.  We are looking for computer-savvy, energetic people with out-of-this-world customer service skills who are the ultimate team players and want to make a real difference every day.  This position is perfect for someone fascinated with homelessness but who does not yet possess a degree in the field.

Primary Responsibilities:

  • Shelter Support services, including performing client intake, sorting and posting mail received, and providing general services such as referrals and letters of residency to assist clients in completing their move-out plan.
  • Program Support services, including logging program participation, keeping caseloads current, performing quality control checks on client volunteer assignments, and making check-in calls to update community housing resources.
  • Shelter Navigation services, including assisting clients in obtaining food stamps, state benefits, and identification cards, as well as other items critical to our clients obtaining housing as quickly and permanently as possible.

Required Skills, Knowledge, and Abilities:

  • High School Diploma or GED
  • Valid Texas Driver’s License or State ID
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items.
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in writing
  • Intermediate ability in Microsoft Word, Excel, and Outlook

Additional Experience a Plus:

  • Work or volunteer experience in the homeless services field
  • Bilingual in Spanish
  • College coursework in Human Services field (psychology, sociology, social work, etc.)
  • CPR-AED-First Aid Training
  • Military service

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Case Manager: Housing Coordination-Complex Needs

Hours: 11:00am-7:00pm, Monday-Friday
Immediate Supervisor: Assistant Director of Programs
Department: Client Services

Position Purpose:

Living without a place to call “home” is one of the most disorienting, confusing, and traumatic experiences a person can go through.  Our most vulnerable clients lack the social networks, emotional coping skills, and resources to end their homelessness, and they need help to get out.  The Complex Needs Case Manager will work with multiple individuals experiencing homelessness as well as other complex disorders such as severe mental illness, dementia, and traumatic brain injury, and assist them to stabilize their health care and end their homelessness as quickly and permanently as possible.  They will provide individualized, housing-focused case management assistance to a small caseload as well as assist with housing coordination activities such as ID Restoration and Housing Navigation to the shelter at large.

We are looking for a compassionate, competent, and detail-oriented social work professional with nerves of steel who can handle the demands of a crisis-filled and ever-changing client environment.  Do you stay focused and on track when chaos is all around you?  Can you inspire vulnerable and sometimes difficult individuals to achieve the impossible?  This position might be for you!

Primary Responsibilities:

  • Individual Case Management: assist program participants one-on-one to gather and upload documentation necessary for placement on the Housing Priority List, draft an individualized move-out plan, and connect participants to housing possibilities
  • Housing-Focused Case Management: assist large numbers of individuals in shelter to connect to resources necessary for them to be re-housed
  • Data entry and quality management: document all services in the local HMIS system, including case notes and client enrollment and exit information with minimal missing data

Required Skills, Knowledge, and Abilities:

  • Bachelor’s Degree in social work
  • Valid Texas Driver’s License
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items.
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in writing
  • Ability to innovate and embrace best practices in shelter and housing services delivery
  • Ability to adapt to change
  • Ability to communicate clearly with outside providers and partners, especially health care providers

Additional Experience a Plus:

  • At least 3 years’ work or volunteer experience in homeless services
  • Bilingual in Spanish
  • Training in Housing First, Motivational Interviewing, Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed Care
  • Master’s Degree in human services field, especially in social work
  • Military service

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Front Desk Staff

Hours: 2:00pm-10:00pm Wednesday-Thursday; 10:00pm-6:00am Friday-Sunday
Immediate Supervisor: Director of Operations
Program: Emergency shelter for homeless men and women

Position Purpose:
The Front Desk Staff oversees operations of Austin Street Center during the day and evening hours, ensuring the smooth operation of the shelter during the assigned hours and managing events and activities that occur during the shift. This position involves a wide variety of duties to oversee the orderliness, safety, and cleanliness of the shelter. This position must be available to assist Security and support them in the event of conflict or crisis situations and to maintain a safe, secure environment during the day.

Primary Responsibilities:

  • Manage daily schedule for clients and staff, including making announcements, helping clients access services each day, and assisting visitors and volunteers
  • Serve as the main point of contact for clients needing services – handing out hygiene supplies, answering questions, managing sign-up sheets for services, and enforcing shelter policies and procedures
  • Assist with intake/bed assignments for clients
  • Answer front desk phone and provide appropriate assistance to callers
  • Assist other shelter staff with various administrative tasks, as needed
  • Contribute to a safe & healing environment for all clients
  • Assist Security in response to resident crises or conflicts and document all incidents
  • Assess and manage emergencies according to Austin Street’s emergency protocol
  • Call law enforcement and professional medical assistance when necessary
  • Address client concerns to resolve issues to the best interest of the residents and Austin Street
  • Keep a daily log of activities and prepare weekly status reports
  • Maintain supply area at the front desk, keeping items in-stock and organized
  • Facilitate the communication of client needs to Director of Operations, Director of Safety & Security, and Client Services Manager

Required Skills, Knowledge, and Abilities:

  • Have and maintain valid Texas Driver’s License
  • Have and maintain a clean driving record
  • Ability to lift 25 – 40 pounds. Tasks may involve bending, lifting and carrying heavy items
  • Acceptance of agency philosophies and guidelines
  • Ability to communicate effectively, both orally and in writing
  • Ability to be flexible and work under time constraints
  • Demonstrate experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
  • Ability to function as a team player
  • Capable of working independently and using problem solving skills
  • Possess high level of integrity & be a strong team player

Additional Experience a Plus:

  • CPR – AED – First Aid

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Operations Associate

Hours: 11:00am-9:00pm Thursday-Sunday
Immediate Supervisor: Director of Operations
Program: Emergency shelter for homeless men and women

Postion Purpose:
This position is a unique opportunity to work in different divisions within the Operations team at Austin Street Center. This includes, but is not limited to: clothing and donations, food services, and day-to-day operations of Austin Street Center

Primary Responsibilities:

Donation/Clothing Room

  • Sort and properly store donations; determine what donations are usable and what is not
  • Keep clothing room supplied with seasonally –appropriate items, place out of season items in storage
  • Keep clothing room and hygiene items storage areas cleaned and organized
  • Identify “most needed” items /inform Director of Operations of needs
  • Track and count all incoming donations
  • Fill Clothing Slips from Austin Street Center clients
  • Work with volunteer groups – provide direction for volunteer assignments

Kitchen/Food Services

  • Assist the meal donor ( community) volunteers with setting up for and serving meals
  • Make sure all food is properly stored and rotated
  • Coordinate meals when no volunteers are present
  • Monitor and provide guidance at meal service to client and community volunteers.
  • Ensure that kitchen is clean and sanitized after meals
  • Assist volunteers with check in process

Operations

  • Monitor the client laundry process
  • Assist with day to day operations of Austin Street Center as needed.

Required Skills, Knowledge, and Abilities:

  • High School Diploma or GED
  • Capable of working independently and using problem solving and de-escalation skills in difficult situations.
  • Ability to remain positive , motivated and kind toward a demanding clientele
  • Experience in homeless services preferred
  • Ability to provide excellent Customer Service
  • Ability to be flexible and work under time constraints
  • Acceptance of agency philosophies, core competencies and guidelines
  • Ability to communicate effectively, both orally and in writing
  • Demonstrate experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
  • Possess high level of integrity & be a strong team player
  • Ability to lift 25 – 40 pounds. Tasks may involve bending, lifting and carrying heavy items

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Licensed Professional Counselor-Intern (LPC-Intern) Volunteer

Hours: 15-20 hours/week, including a 4-hour shift on Saturday or Sunday
Immediate Supervisor: Assistant Director of Women’s Services
Program: Emergency shelter for homeless men and women

Position Purpose:
The Licensed Professional Counselor- Intern will assist in the weekly operations of the Sisterhood Housing Coordination Program, which assists women with a history of violent trauma to end their homelessness as quickly and permanently as possible. They will provide individual and group therapy for up to 40 women in crisis as well as provide indirect services, such as phone calls and assisting the Sisterhood Case Manager and Sisterhood House Manager as needed. The ideal applicant will have experience working with those who have been impacted by trauma and/or homelessness and one who is comfortable speaking in front of a crowd. This person must have the ability to set compassionate boundaries and remain flexible in a very demanding environment.

Primary Responsibilities:

  • Group Therapy:  conduct two 90-minute groups per week pertaining to trauma, homelessness, mental health, coping skills, anger management, etc.
  • Individual Therapy: have an ongoing caseload of no less than 10 clients seen on a weekly basis for 45-50 minutes each week to deal with their past and current trauma
  • Data entry and quality management: document all services in the local HMIS system, including case notes

Required Skills, Knowledge, and Abilities:

  • Bachelor’s Degree in human services field, preferably in psychology, sociology, or social work
  • Master’s Degree in human services field, especially in counseling or social work
  • Valid Texas Driver’s License
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in writing

Additional Experience a Plus:

  • At least two years of work or volunteer experience in homeless services
  • At least two years of experience working with women in trauma due to intimate partner violence and/or homelessness

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


PRN Staff (On Call-As Necessary)

Hours: 7:00am-3:00pm OR 2:00pm-10:00pm OR 10:00pm-6:00am
Immediate Supervisor: Director of Operations
Program: Emergency shelter for homeless men and women

Position Purpose:
PRN Staff fills in for the Front Desk Staff as needed. This position oversees operations of Austin Street Center during the day and evening hours, ensuring the smooth operation of the shelter during the assigned hours and managing events and activities that occur during the shift. This position involves a wide variety of duties to oversee the orderliness, safety, and cleanliness of the shelter. This position must be available to assist Security and support them in the event of conflict or crisis situations and to maintain a safe, secure environment during the day.

Primary Responsibilities

  • Manage daily schedule for clients and staff, including making announcements, helping clients access services each day, and assisting visitors and volunteers
  • Serve as main point of contact for clients needing services–handing out hygeine supplies, answering questions, managing sign-up sheets for services, and enforcing policies and procedures
  • Assist with intake/bed assignments for clients
  • Answer front desk phone and provide appropriate assistance to callers
  • Assist other shelter staff with various administrative tasks, as needed
  • Contribute to a safe & healing environment for all clients
  • Assist Security in response to resident crises or conflicts and document all incidents
  • Assess and manage emergencies according to Austin Street’s emergency protocol
  • Call law enforcement and professional medical assistance when necessary
  • Address client concerns to resolve issues to the best interest of the residents and Austin Street
  • Keep a daily log of activities and prepare weekly status reports
  • Maintain supply area at the front desk, keeping items in-stock and organized
  • Facilitate the communication of client needs to Director of Operations, Director of Safety & Security, and Client Services Manager

Required Skills, Knowledge and Abilities

  • Have and maintain valid Texas Driver’s License or ID Card
  • Have and maintain a clean driving record
  • Ability to lift 25 – 40 pounds. Tasks may involve bending, lifting and carrying heavy items
  • Acceptance of agency philosophies and guidelines
  • Ability to communicate effectively, both orally and in writing
  • Ability to be flexible and work under time constraints
  • Demonstrate experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
  • Ability to function as a team player
  • Capable of working independently and using problem solving skills
  • Possess high level of integrity & be a strong team player

Additional Experience a Plus

  • CPR – AED – First Aid
  • Crisis/Hostile/De-escalation Training
  • Social work or community outreach

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.