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Current job openings:

Assistant Director of Operations

Hours: 12:00pm-8:00pm (Some mornings and weekends required)
Immediate Supervisor: Director of Operations
Program: Emergency Shelter for Homeless Men and Women

The Assistant Director of Operations will oversee the daily operations of Austin Street Center including a smooth flow of traffic in and out of the shelter as well as a timely and efficient intake processes. He/She will also be responsible for a wide variety of duties to oversee the orderliness, safety, and cleanliness of the shelter. This position must be available to assist security and support them in the event of conflict or crisis situations and to maintain a safe, secure environment at all times.

Primary Responsibilities:

  • Manage and supervise “welcome center” operations including referrals, donation drop off, etc.
  • Recruit, train, and supervise internal volunteers to assist in areas of shelter operations
  • Coordinate and manage schedule of client volunteers: areas to include ( but not limited to) general clean up, baggage room, laundry, clothing room, outside surrounding area of building and other areas as assigned.
  • Monitor facilities frequently, identifying and resolving health and safety hazards.
  • Ensure adequate stock of supplies which include managing the ordering process and inventory control
  • Assess and manage emergencies according to Austin Street’s emergency protocol
  • Address client concerns to resolve issues to the best interest of the residents and Austin Street.
  • Assist Security in response to resident crises or conflicts and document all incidents
  • Facilitate the communication of client needs to Director of Operations, Director of Safety & Security, and Client Services Manager.
  • Oversee daily safety/cleanliness inspections; take appropriate action with clients when standards are not met.
  • Interact with law enforcement and professional medical assistance when necessary
  • Participates effectively as a team member through communication, cooperation, information sharing and problem solving.
  • Participates in staff trainings and programs as required.
  • Participate in program, department and agency meetings and relevant trainings as required, as well as inter-agency groups that provide assistance and advocacy to homeless women.
  • Adhere to agency policy, procedures and professional code of ethics.
  • Contribute to a safe & healing environment for all clients
  • Serve as Back Up to Director of Operations
  • Complete all duties as assigned. Other duties as required.

Required Skills, Knowledge, and Abilities:

  • Bachelor’s Degree preferred
  • Have and maintain valid Texas Driver’s License.
  • Ability to lift 25 – 40 pounds. Tasks may involve bending, lifting and carrying heavy items.
  • Working knowledge of Microsoft Office ( Word, Excel, Outlook)
  • Ability to utilize HMIS System
  • Acceptance of agency philosophies and guidelines.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to be flexible and work under time constraints.
  • Ability to treat all clients with dignity and fairness.
  • Ability to function as a team player.
  • Demonstrate experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes.
  • Capable of working independently and using problem solving skills.
  • Possess high level of integrity & be a strong team player.

Additional Experience a Plus: 

  • CPR – AED – First Aid
  • Additional Shelter experience is a plus

Qualified individuals please send resume to resume@austinstreet.org.



Case Aide

Hours: 12:00pm-8:00pm, weekday and weekend positions available
Immediate Supervisor: Director of Programs
Program: Emergency Shelter

Position Purpose:
Case Aides provide critical support and assistance to Case Managers, Program Managers, and Operations Staff to ensure the highest efficiency and effectiveness of shelter operations and finding fast, effective solutions to our clients’ homeless experience. This position combines administrative support such as data entry and phone calls with direct client care through benefits navigation services. We are looking for computer-savvy, energetic people, with out-of-this-world customer service skills who are the ultimate team players and want to make a real difference every day. This position is perfect for someone fascinated with homelessness but who does not yet possess a degree in the field.

Primary Responsibilities:

  • Shelter Support services, including performing client intake, sorting and posting mail received, and providing general services like bus passes and letters of residency to assist clients in completing their housing plan
  • Program Support services, including logging program participation, keeping caseloads current in Microsoft Excel, performing quality control checks on client volunteer assignments, and making check-in calls to update community housing resources
  • Benefits Navigation services, including assisting clients in obtaining food stamps, state benefits, and identification cards, as well as other items critical to our clients obtaining housing as quickly and permanently as possible.

Required Skills, Knowledge, and Abilities:

  • High School Diploma or GED
  • Valid Texas Driver’s License or State ID
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items.
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in wriitng

Additional Experience a Plus:

  • Work or volunteer experience in the homeless services field
  • Bilingual in Spanish
  • College coursework in Human Services field (psychology, sociology, social work, etc.)
  • Training in Housing First, Motivational Interviewing, Transtheoretical Model of Change, Harm Reduction, and/or Trauma-informed care
  • Military service

Qualified individuals please send resume to resume@austinstreet.org.


Case Manager – Diversion Services

Hours: 11:00am-7:00pm, Monday-Friday
Immediate Supervisor: Director of Programs
Program: Emergency Shelter

Position Purpose:
The experience of homelessness is frightening, disorienting, and a serious shock to the system. Austin Street Center is in need of an experienced case manager with a reputation of excellence who can engage newly homeless clients and short-term stayers with a plethora of resources available to help them resolve their homelessness as quickly and permanently as possible. We are looking for a creative, passionate, and energetic team player with ninja-level problem solving skills to address the various and ever-changing needs of short-term stayers to get re-housed safely in an incredibly challenging rental market. This position is perfect for someone who has been a case manager before but is looking for a new challenge in a never-boring, innovative, fun-loving environment.

Primary Responsibilities:

  • Complete diversion process with all new intakes and re-enrollments upon shelter entry, assisting them in finding another safe location to stay if at all possible
  • Complete an individualized “right now” housing plan with all new intakes and re-enrollments, connecting clients to resources necessary to rapidly and effectively implement their housing plan
  • Orient and direct incoming clients and short-term stayers to in-house and local services available to assist them in resolving their homelessness as quickly and permanently as possible
  • Evaluate incoming clients for their ability to self-care and comply with shelter policies, providing skills training as necessary
  • Provide limited-intervention case management services to a large caseload of short-term stayers in an ever-changing environment, collaboratively developing policies and practices along the way

Required Skills, Knowledge, and Abilities:

  • Bachelor’s degree in the human services field (psychology, sociology, social work, etc.)
  • Valid Texas Driver’s License and clean driving record
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in writing
  • Ability to innovate and embrace best practices in shelter services delivery

Additional Experience a Plus:

  • Work or volunteer experience in the homeless services field
  • Bilingual in Spanish
  • Training in Housing First, Motivational Interviewing, Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed Care
  • Military service

Qualified individuals please send resume to resume@austinstreet.org.


Case Manager – Housing Stabilization

Hours: 11:00am-7:00pm, Monday-Friday
Immediate Supervisor: Director of Programs
Program: Housing Stabilization

Position Purpose:
When a person experiencing long-term homelessness finds a home, it is a serious shock to the system. The rules of homelessness and the streets often do not apply to living on your own in a rental unit in the community, and some clients find themselves needing to return to the homeless services delivery system very soon after finding housing. Austin Street Center is in need of an experienced case manager who can effectively assist newly-housed clients to orient themselves to the mainstream community resources available near their home and proactively plan their response to inevitable crises that will occur in their home so they will be less likely to lose their home and return to emergency shelter. We are looking for a creative, passionate, and energetic team player with legendary time management and networking skills to meet with clients in their home and develop resource coordination and crisis plans according to evidence-based assessments to prevent recidivism into homelessness.

Primary Responsibilities:

  • Meet clients in their homes in the field, spending approximately 75% of time working outside of the shelter
  • Complete evidence-based housing stability threat assessments with high-acuity shelter stayers placed into housing
  • Create resource coordination plans to connect clients to community resources designed to reduce or eliminate threats to their housing stability
  • Assist clients in drafting crisis response plans so they know how to handle problems in your absence
  • Prevent housed clients from returning to the homeless services delivery system to the maximum extent possible by networking with mainstream service providers in the community

Required Skills, Knowledge, and Abilities:

  • Bachelor’s degree in the human services field (psychology, sociology, social work, etc.)
  • Valid Texas Driver’s License and clean driving record
  • Current state-mandated vehicle insurance
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in writing
  • Ability to innovate and embrace best practices in shelter and housing services delivery

Additional Experience a Plus: 

  • Work or volunteer experience in the homeless services field
  • Bilingual in Spanish
  • Training in Housing First, Motivational Interviewing, Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed Care
  • Previous training in the VI-SPDAT and SPDAT Housing Assessment Tools
  • Military service

Qualified individuals please send resume to resume@austinstreet.org.


PRN Staff (On Call-As Necessary)

Hours: 7:00am-3:00pm OR 2:00pm-10:00pm OR 10:00pm-6:00am
Immediate Supervisor: Director of Operations
Program: Emergency shelter for homeless men and women

Position Purpose:
PRN Staff fills in for the Front Desk Staff as needed. This position oversees operations of Austin Street Center during the day and evening hours, ensuring the smooth operation of the shelter during the assigned hours and managing events and activities that occur during the shift. This position involves a wide variety of duties to oversee the orderliness, safety, and cleanliness of the shelter. This position must be available to assist Security and support them in the event of conflict or crisis situations and to maintain a safe, secure environment during the day.

Primary Responsibilities

  • Manage daily schedule for clients and staff, including making announcements, helping clients access services each day, and assisting visitors and volunteers
  • Serve as main point of contact for clients needing services–handing out hygeine supplies, answering questions, managing sign-up sheets for services, and enforcing policies and procedures
  • Assist with intake/bed assignments for clients
  • Answer front desk phone and provide appropriate assistance to callers
  • Assist other shelter staff with various administrative tasks, as needed
  • Contribute to a safe & healing environment for all clients
  • Assist Security in response to resident crises or conflicts and document all incidents
  • Assess and manage emergencies according to Austin Street’s emergency protocol
  • Call law enforcement and professional medical assistance when necessary
  • Address client concerns to resolve issues to the best interest of the residents and Austin Street
  • Keep a daily log of activities and prepare weekly status reports
  • Maintain supply area at the front desk, keeping items in-stock and organized
  • Facilitate the communication of client needs to Director of Operations, Director of Safety & Security, and Client Services Manager

Required Skills, Knowledge and Abilities

  • Have and maintain valid Texas Driver’s License or ID Card
  • Have and maintain a clean driving record
  • Ability to lift 25 – 40 pounds. Tasks may involve bending, lifting and carrying heavy items
  • Acceptance of agency philosophies and guidelines
  • Ability to communicate effectively, both orally and in writing
  • Ability to be flexible and work under time constraints
  • Demonstrate experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
  • Ability to function as a team player
  • Capable of working independently and using problem solving skills
  • Possess high level of integrity & be a strong team player

Additional Experience a Plus

  • CPR – AED – First Aid
  • Crisis/Hostile/De-escalation Training
  • Social work or community outreach

Qualified individuals please send resume to resume@austinstreet.org.