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Current job openings:

Assistant Director of Shelter Services

Immediate Supervisor: Director of Programs
Department: Client Services

Position Purpose:
To lead, supervise, and develop client-facing support staff, volunteers, and resources in accordance with the policies and goals of Austin Street Center to accomplish the purpose of our housing coordination programming: to end the homelessness of our shelter clients as quickly and permanently as possible. The ADSS will also provide oversight and direction to ensure the effective, efficient, and housing-focused daily execution of shelter services, especially in beginning new projects and service systems across departments.

Essential Job Duties
Management of Shelter Services

  • Oversee the day to day management of shelter services, making adjustments to policies and procedures as appropriate
  • Schedule and coordinate on-site service provision, ensuring that proper MOUs are in place and community partners have the supplies, facilities, and staff needed to complete services
  • Ensure programs meet the expected outcomes and measure client and service provider satisfaction with services available
  • Coordinate with the Director of Programs to develop, enhance, and continuously improve the programs and services needed to assist our clients to be housed as quickly and permanently as possible
  • Coordinate with pertinent staff to develop and maintain resource centers for housing and employment coordination services
  • Build and leverage employment and community partnerships to increase the level and quality of care available to all clients
  • Act as liaison between shelter service providers, program staff, and administrative leadership, including attending meetings with such organizations
  • Participate in meetings, workshops, seminars, or community events as assigned by ASC Director Team

Program and Project Support

  • Coordinate with the Director of Programs to recruit, train, and supervise assigned Client Services staff and interns
  • Monitor, manage, analyze and evaluate data, data collection processes, and expected program outputs and outcomes
  • Manage special projects related to shelter and program services as needed, ensuring that services are delivered with quality and reflect our organization’s core values
  • Other duties as may be required by supervisor

Fundamental Skills, Knowledge, and Abilities

  • Master’s Degree in Social Work/Nonprofit Management or related field from an accredited college or university is highly desired
  • Knowledge of case management procedures and practices
  • Knowledge of crisis intervention principles and practices, preferably in the area of homelessness
  • Understanding of organization’s goals and visions
  • Acceptance of agency philosophies regarding homelessness, internal conflict resolution, and decision making processes
  • Highly organized and able to prioritize projects based on importance and urgency
  • Must be a self-starter and be creative, logical, flexible, and resourceful in problem solving
  • Efficiently multi-tasks in a fast-paced environment
  • Able to:
    • work independently and as part of a team
    • thrive in a dynamic environment
    • work collaboratively within ASC and have an understanding of each department’s role and work in the overall day to day activities of an emergency shelter
  • Ability to present ideas effectively both written and orally and to speak publicly about the challenges of people experiencing homelessness
  • Ability to conduct detailed evaluations and prepare related reports and recommendations
  • Possess and demonstrate excellent integrity
  • Developed relational and listening skills
  • Demonstrated ability to build effective teams
  • Intermediate to advanced skill or experience in Microsoft Office software, especially Excel, Word, and Outlook

In this and any position at Austin Street Center it is impossible to predict the many requests and assignments that can and will be made of an employee. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Austin Street Center services.

Qualified individuals please send resume to resume@austinstreet.org.


Case Aide

Hours: 12:00pm-8:00pm, weekday and weekend positions available
Immediate Supervisor: Director of Programs
Program: Emergency Shelter

Position Purpose:
Case Aides provide critical support and assistance to Case Managers, Program Managers, and Operations Staff to ensure the highest efficiency and effectiveness of shelter operations and finding fast, effective solutions to our clients’ homeless experience. This position combines administrative support such as data entry and phone calls with direct client care through benefits navigation services. We are looking for computer-savvy, energetic people, with out-of-this-world customer service skills who are the ultimate team players and want to make a real difference every day. This position is perfect for someone fascinated with homelessness but who does not yet possess a degree in the field.

Primary Responsibilities:

  • Shelter Support services, including performing client intake, sorting and posting mail received, and providing general services like bus passes and letters of residency to assist clients in completing their housing plan
  • Program Support services, including logging program participation, keeping caseloads current in Microsoft Excel, performing quality control checks on client volunteer assignments, and making check-in calls to update community housing resources
  • Benefits Navigation services, including assisting clients in obtaining food stamps, state benefits, and identification cards, as well as other items critical to our clients obtaining housing as quickly and permanently as possible.

Required Skills, Knowledge, and Abilities:

  • High School Diploma or GED
  • Valid Texas Driver’s License or State ID
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items.
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in wriitng

Additional Experience a Plus:

  • Work or volunteer experience in the homeless services field
  • Bilingual in Spanish
  • College coursework in Human Services field (psychology, sociology, social work, etc.)
  • Training in Housing First, Motivational Interviewing, Transtheoretical Model of Change, Harm Reduction, and/or Trauma-informed care
  • Military service

Qualified individuals please send resume to resume@austinstreet.org.


Case Manager – Diversion Services

Hours: 11:00am-7:00pm, Monday-Friday
Immediate Supervisor: Director of Programs
Program: Emergency Shelter

Position Purpose:
The experience of homelessness is frightening, disorienting, and a serious shock to the system. Austin Street Center is in need of an experienced case manager with a reputation of excellence who can engage newly homeless clients and short-term stayers with a plethora of resources available to help them resolve their homelessness as quickly and permanently as possible. We are looking for a creative, passionate, and energetic team player with ninja-level problem solving skills to address the various and ever-changing needs of short-term stayers to get re-housed safely in an incredibly challenging rental market. This position is perfect for someone who has been a case manager before but is looking for a new challenge in a never-boring, innovative, fun-loving environment.

Primary Responsibilities:

  • Complete diversion process with all new intakes and re-enrollments upon shelter entry, assisting them in finding another safe location to stay if at all possible
  • Complete an individualized “right now” housing plan with all new intakes and re-enrollments, connecting clients to resources necessary to rapidly and effectively implement their housing plan
  • Orient and direct incoming clients and short-term stayers to in-house and local services available to assist them in resolving their homelessness as quickly and permanently as possible
  • Evaluate incoming clients for their ability to self-care and comply with shelter policies, providing skills training as necessary
  • Provide limited-intervention case management services to a large caseload of short-term stayers in an ever-changing environment, collaboratively developing policies and practices along the way

Required Skills, Knowledge, and Abilities:

  • Bachelor’s degree in the human services field (psychology, sociology, social work, etc.)
  • Valid Texas Driver’s License and clean driving record
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in writing
  • Ability to innovate and embrace best practices in shelter services delivery

Additional Experience a Plus:

  • Work or volunteer experience in the homeless services field
  • Bilingual in Spanish
  • Training in Housing First, Motivational Interviewing, Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed Care
  • Military service

Qualified individuals please send resume to resume@austinstreet.org.


Case Manager – Housing Stabilization

Hours: 11:00am-7:00pm, Monday-Friday
Immediate Supervisor: Director of Programs
Program: Housing Stabilization

Position Purpose:
When a person experiencing long-term homelessness finds a home, it is a serious shock to the system. The rules of homelessness and the streets often do not apply to living on your own in a rental unit in the community, and some clients find themselves needing to return to the homeless services delivery system very soon after finding housing. Austin Street Center is in need of an experienced case manager who can effectively assist newly-housed clients to orient themselves to the mainstream community resources available near their home and proactively plan their response to inevitable crises that will occur in their home so they will be less likely to lose their home and return to emergency shelter. We are looking for a creative, passionate, and energetic team player with legendary time management and networking skills to meet with clients in their home and develop resource coordination and crisis plans according to evidence-based assessments to prevent recidivism into homelessness.

Primary Responsibilities:

  • Meet clients in their homes in the field, spending approximately 75% of time working outside of the shelter
  • Complete evidence-based housing stability threat assessments with high-acuity shelter stayers placed into housing
  • Create resource coordination plans to connect clients to community resources designed to reduce or eliminate threats to their housing stability
  • Assist clients in drafting crisis response plans so they know how to handle problems in your absence
  • Prevent housed clients from returning to the homeless services delivery system to the maximum extent possible by networking with mainstream service providers in the community

Required Skills, Knowledge, and Abilities:

  • Bachelor’s degree in the human services field (psychology, sociology, social work, etc.)
  • Valid Texas Driver’s License and clean driving record
  • Current state-mandated vehicle insurance
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in writing
  • Ability to innovate and embrace best practices in shelter and housing services delivery

Additional Experience a Plus: 

  • Work or volunteer experience in the homeless services field
  • Bilingual in Spanish
  • Training in Housing First, Motivational Interviewing, Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed Care
  • Previous training in the VI-SPDAT and SPDAT Housing Assessment Tools
  • Military service

Qualified individuals please send resume to resume@austinstreet.org.


PRN Staff (On Call-As Necessary)

Hours: 7:00am-3:00pm OR 2:00pm-10:00pm OR 10:00pm-6:00am
Immediate Supervisor: Director of Operations
Program: Emergency shelter for homeless men and women

Position Purpose:
PRN Staff fills in for the Front Desk Staff as needed. This position oversees operations of Austin Street Center during the day and evening hours, ensuring the smooth operation of the shelter during the assigned hours and managing events and activities that occur during the shift. This position involves a wide variety of duties to oversee the orderliness, safety, and cleanliness of the shelter. This position must be available to assist Security and support them in the event of conflict or crisis situations and to maintain a safe, secure environment during the day.

Primary Responsibilities

  • Manage daily schedule for clients and staff, including making announcements, helping clients access services each day, and assisting visitors and volunteers
  • Serve as main point of contact for clients needing services–handing out hygeine supplies, answering questions, managing sign-up sheets for services, and enforcing policies and procedures
  • Assist with intake/bed assignments for clients
  • Answer front desk phone and provide appropriate assistance to callers
  • Assist other shelter staff with various administrative tasks, as needed
  • Contribute to a safe & healing environment for all clients
  • Assist Security in response to resident crises or conflicts and document all incidents
  • Assess and manage emergencies according to Austin Street’s emergency protocol
  • Call law enforcement and professional medical assistance when necessary
  • Address client concerns to resolve issues to the best interest of the residents and Austin Street
  • Keep a daily log of activities and prepare weekly status reports
  • Maintain supply area at the front desk, keeping items in-stock and organized
  • Facilitate the communication of client needs to Director of Operations, Director of Safety & Security, and Client Services Manager

Required Skills, Knowledge and Abilities

  • Have and maintain valid Texas Driver’s License or ID Card
  • Have and maintain a clean driving record
  • Ability to lift 25 – 40 pounds. Tasks may involve bending, lifting and carrying heavy items
  • Acceptance of agency philosophies and guidelines
  • Ability to communicate effectively, both orally and in writing
  • Ability to be flexible and work under time constraints
  • Demonstrate experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
  • Ability to function as a team player
  • Capable of working independently and using problem solving skills
  • Possess high level of integrity & be a strong team player

Additional Experience a Plus

  • CPR – AED – First Aid
  • Crisis/Hostile/De-escalation Training
  • Social work or community outreach

Qualified individuals please send resume to resume@austinstreet.org.


Assistant Director of Women’s Services

Immediate Supervisor: Director of Programs
Program: Women’s Services

The Assistant Director of Women’s Services leads and manages client facing staff in accordance with the policies and goals of Austin Street Center; and is responsible for the operational management of Women’s Service staff. He/She will possess the soft skills necessary to lead a diverse staff with a collaborative leadership style.   The right candidate will have a passion for supporting and women who have experienced trauma, addiction, and mental health challenges and have the ability to facilitate a compassionate and supportive culture.

Essential Job Duties

  • Oversee the day to day management of “Sisterhood” program, making adjustments to policies and procedures where appropriate
  • Assist Administrative staff in building and leveraging community partnerships with churches and partners to increase the level and quality of care to all clients according to strategy set by administrative leadership
  • Manage data collection and analyze reports in order to present information relative to case management activities to management, funding sources, service providers, and the public as assigned
  • Supervise the orienting and scheduling for operational and program staff at Sisterhood program building including a Program Manager, House Manager, and other positions as assigned
  • Approve all intakes & discharge plans
  • Demonstrate an operational understanding of working with vulnerable populations including those experiencing homelessness, victims of domestic violence and other traumatic experiences
  • Coordinate, implement, and monitor (IHP) Individual Housing Plans
  • Act as liaison between program staff and administrative leadership
  • Assess and manage emergencies according to Austin Street’s emergency protocol
  • Monitor the safety and security of the shelter and report concerns to Director of Security
  • Address client concerns to resolve issues to the best interest of the residents and Austin Street
  • Provide emergency backup coverage as needed for daily operations including assisting clients in receiving services
  • Other duties assigned by the Director of Programs

Fundamental Skills, Knowledge, and Abilities

  • Masters Degree in Social Work/Nonprofit Management or related field from an accredited college or university is highly desired
  • Knowledge of Case management procedures, and practices
  • Knowledge of crisis intervention principle and practices, preferably in the area of homelessness and/or domestic violence
  • Ability to present ideas effectively both written and orally
  • Ability to conduct detailed evaluations and prepare related reports and recommendations
  • Acceptance of agency philosophies regarding homelessness, internal conflict resolution, and decision making processes
  • Must be a self-starter and be creative and logical in problem solving
  • Ability to multi-task in a fast paced environment
  • Possess and demonstrate excellent integrity
  • Developed relational and listening skills
  • Demonstrated ability to build effective teams
  • Experience in Microsoft Windows Software

In this and any position at Austin Street Center it is impossible to predict the many requests and assignments that can and will be made on an employee. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Austin Street Center services.

Qualified individuals please send resume to resume@austinstreet.org.


Part Time IT Support Technician

Hours: 1:00pm-5:00pm, Monday-Friday
Immediate Supervisor: Director of IT
Program: Austin Street Center and Genesis Women’s Shelter and Support, which provide shelter services for homeless men and women and victims of domestic violence.

The IT Support Technician will provide IT support in person, on the phone, and via email to internal employees regarding email, connectivity, operating system and printer issues, as well as password resets, and general tech support. In this and any position at Austin Street Center or Genesis Women’s Shelter and Support it is impossible to predict the many requests and assignments that can and will be made on an employee. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Austin Street Center and Genesis Women’s Shelter services.

Primary Responsibility

IT support to internal employees by troubleshooting, researching, and solving IT related problems as well as to assist the IT director with various IT related tasks and projects.

Required Skills, Knowledge, and Abilities:

  • Experience with IT Helpdesk Support
  • Working knowledge of the following:
    • Windows 7 and higher
    • Windows Server 2008 and higher
    • Exchange 2013
    • Microsoft Office 2010 products and higher
    • Server hardware
    • Computer hardware and printers
    • Basic TCP/IP networking
  • Excellent verbal and written communication skills, ability to communicate effectively
  • Display efficient problem-solving and time management skills under moderate pressure
  • Demonstrate a positive attitude, self-motivation, organization, and resourcefulness
  • Capable of working independently and using problem solving skills
  • Ability to be flexible and work under time constraints
  • Acceptance of agency philosophies
  • Demonstrate a high level of integrity
  • Have and maintain a valid Texas Driver’s License

Additional Experience a Plus:

  • Knowledge of Cisco Networking Equipment
  • Knowledge of Microsoft Active Directory and Group Policies
  • Knowledge of Mac OS X and Linux Operating Systems
  • Knowledge of WordPress
  • Social work or community outreach

Qualified individuals please send resume to resume@austinstreet.org.