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Current job openings:

AmeriCorps Front Desk Support

Member Type: Reduced-Half Time (22 hrs/wk)
Immediate Supervisor: Director of Operations

Service Hours:
CitySquare AmeriCorps Reduced Half Time AmeriCorps members serve a minimum of 675 hours over a nine-month period, or an average of 22 hours per week. This position follows the Dallas ISD calendar for closures- members are not expected to serve the week of Thanksgiving, the two weeks of the December holidays, or the week of Spring Break. In addition, all members are expected to participate in centralized AmeriCorps trainings – including, but not limited to initial pre-service orientation and Life after AmeriCorps training. Members are also required to participate in national service days, which may include MLK Day of Service or Nelson Mandela Day of Service. A calendar of required trainings and service projects is provided at pre-service orientation.

Members serve one of the following schedules:
Morning: 8am-12pm Monday – Thursday; Friday 8am-2pm
Afternoon: 2pm-6pm Monday – Thursday; Friday 2pm-8pm

Special requests might include covering a shift during a different time, such as 6pm-10pm or on a weekend. Members are expected to serve through their end date even if minimum hour requirement is met prior to this date.

Duties and Responsibilities:

  1. Manage daily schedule for clients and staff, including making announcements, helping clients access services, and assisting visitors and volunteers
  2. Serve as the main point of contact for clients needing services- handing out hygiene supplies, answering questions, managing sign-up sheets for services, and enforcing shelter policies and procedures
  3. Assist with intake/bed assignments for clients
  4. Answer front desk phone and provide appropriate assistance to callers
  5. Maintain supply area at the front desk, keeping items in stock and organized
  6. Facilitate the communication of client needs to the Director of Operations


Essential Functions:
Adhere to professional standards, such as reporting for service on-time, staying on task, being friendly and helpful on site and in the community, and maintaining a professional manner and appearance. Members are required to complete and submit a biweekly timesheet to the appropriate onsite supervisor for signature and approval.

Members are required to call in to the appropriate site supervisor when absent or late to the program or scheduled service event. Chronic tardiness and absenteeism is grounds for suspension and/or dismissal. Members who miss three consecutive days or more of scheduled service due to illness or other compelling circumstance, such as a family emergency, must provide a doctor’s note or other similar documentation explaining the reason for the absences.

Members must have a strong commitment to community service, to communicating effectively with staff, with fellow members, community partners and AmeriCorps staff. Members must also exhibit a strong ethic of service (attendance, record-keeping, completing timesheets in a timely fashion, etc.). Members are required to adhere to all codes of conduct and or related policies and procedures of host site program, CitySquare and AmeriCorps. Members must wear the AmeriCorps logo during service.

Service Conditions:
This service opportunity is highly interpersonal and requires that members serve well with others. Members must be able to accommodate changing service conditions and diverse points of view. Members must learn to balance both program identity and AmeriCorps identity. Equipment used includes computers, copiers, scissors, glue, staplers, general office supplies, etc.

Qualifications:
Preferred: College graduate with a degree in Social Work or a related field and one year in a non-profit setting as a paid employee or volunteer. Strong computer experience preferred. Minimum: High school diploma or GED. Interest in serving vulnerable populations. At least 17 years or older. U.S. Citizen or Permanent Resident. Ability to serve flexible hours as requested – some Saturdays and evenings. Access to reliable transportation to and from host site on a daily basis. Members agree to submit to a criminal background check, as well as the National Sex Offender Registry.

This position has recurring access to vulnerable populations. As such, it requires a three-part National Service Criminal History Check, including a FBI fingerprint background check. Until a member is cleared on all three components, the member is not permitted to have access to vulnerable populations but is confined to training and program development.

In addition to the above, individuals must demonstrate the ability to treat Austin Street Center guests with Unconditional Positive Regard, and to treat the men and women experiencing homelessness at Austin Street with compassion and respect at all times.

Disaster Relief Effort:
In the event of a local, state, or federal disaster declaration, AmeriCorps members may be asked on a volunteer basis or be required by OneStar to activate to assist in disaster response and recovery activities within their communities.  This may involve virtual service opportunities or in-person service opportunities.  This may include service opportunities outside of the member’s standard service hours or in place of their standard service duties.  In the event of a large-scale, high needs local, state, or federal disaster, AmeriCorps members may voluntarily or be required by OneStar to deploy to an area outside of their service area to assist in disaster response and recovery activities.

All of the above duties and responsibilities are essential position functions subject to reasonable accommodation.

CitySquare AmeriCorps is available to all, without regard to religion, race, color, national origin, gender, political affiliation, disability, sexual orientation, creed, or veteran status.

Qualified individuals please send resume to sharmeene.hayes@austinstreet.org


AmeriCorps Shelter Intake Aide

Member Type: Quarter Time (32-35 hrs/wk)
Immediate Supervisor: Assistant Director of Shelter Services

Service Hours:
CitySquare AmeriCorps Quarter Time AmeriCorps members serve a minimum of 450 hours over a four-month period, or an average of 32-35 hours per week. In addition, all members are expected to participate in centralized AmeriCorps trainings – including, but not limited to initial pre-service orientation and Life after AmeriCorps training. Members are also required to participate in national service days, which may include MLK Day of Service or Nelson Mandela Day of Service. A calendar of required trainings and service projects is provided at pre-service orientation. Members serve Monday-Friday from 1:00-8:00PM. Members are expected to serve through their end date even if minimum hour requirement is met prior to this date.

Primary Duties:
The AmeriCorps Shelter Intake Aide will provide critical support and assistance to Case Managers, Program Managers, and Operations Staff during the daily client intake process to ensure the highest efficiency and effectiveness of connecting clients to needed services and personnel.

Duties and Responsibilities:

  1. Greeting new intakes in a friendly manner and performing client intake by going through entire intake checklist with each client
  2. Entering all gathered client data into the HMIS system
  3. Answering client questions
  4. Referring clients to correct services
  5. Helping clients access the clothing room for clothes, bedding and shower items
  6. Giving clients a tour of the shelter and helping orient them to shelter services

Essential Functions:
Adhere to professional standards, such as reporting for service on-time, staying on task, being friendly and helpful on site and in the community, and maintaining a professional manner and appearance. Members are required to complete and submit a biweekly timesheet to the appropriate onsite supervisor for signature and approval.

Members are required to call in to the appropriate site supervisor when absent or late to the program or scheduled service event. Chronic tardiness and absenteeism is grounds for suspension and/or dismissal. Members who miss three consecutive days or more of scheduled service due to illness or other compelling circumstance, such as a family emergency, must provide a doctor’s note or other similar documentation explaining the reason for the absences.

Members must have a strong commitment to community service, to communicating effectively with staff, with fellow members, community partners and AmeriCorps staff. Members must also exhibit a strong ethic of service (attendance, record-keeping, completing timesheets in a timely fashion, etc.). Members are required to adhere to all codes of conduct and or related policies and procedures of host site program, CitySquare and AmeriCorps. Members must wear the AmeriCorps logo during service.

Service Conditions:
This service opportunity is highly interpersonal and requires that members serve well with others. Members must be able to accommodate changing service conditions and diverse points of view. Members must learn to balance both program identity and AmeriCorps identity. Equipment used includes computers, copiers, scissors, glue, staplers, general office supplies, etc.

Qualifications:
Preferred: College graduate with a degree in Social Work or a related field and one year in a non-profit setting as a paid employee or volunteer. Strong computer experience preferred. Minimum: High school diploma or GED. Interest in serving vulnerable populations. At least 17 years or older. U.S. Citizen or Permanent Resident. Ability to serve flexible hours as requested – some Saturdays and evenings. Access to reliable transportation to and from host site on a daily basis. Members agree to submit to a criminal background check, as well as the National Sex Offender Registry.

This position has recurring access to vulnerable populations. As such, it requires a three-part National Service Criminal History Check, including a FBI fingerprint background check. Until a member is cleared on all three components, the member is not permitted to have access to vulnerable populations but is confined to training and program development.

In addition to the above, individuals must demonstrate the ability to treat Austin Street Center guests with Unconditional Positive Regard, and to treat the men and women experiencing homelessness at Austin Street with compassion and respect at all times.

Disaster Relief Effort:
In the event of a local, state, or federal disaster declaration, AmeriCorps members may be asked on a volunteer basis or be required by OneStar to activate to assist in disaster response and recovery activities within their communities.  This may involve virtual service opportunities or in-person service opportunities.  This may include service opportunities outside of the member’s standard service hours or in place of their standard service duties.  In the event of a large-scale, high needs local, state, or federal disaster, AmeriCorps members may voluntarily or be required by OneStar to deploy to an area outside of their service area to assist in disaster response and recovery activities.

All of the above duties and responsibilities are essential position functions subject to reasonable accommodation.

CitySquare AmeriCorps is available to all, without regard to religion, race, color, national origin, gender, political affiliation, disability, sexual orientation, creed, or veteran status.

Qualified individuals please send resume to dulari.mehta@austinstreet.org


AmeriCorps Computer Lab Aide

Member Type: Quarter Time (32-35 hrs/wk)
Immediate Supervisor: Assistant Director of Shelter Services

Service Hours:
CitySquare AmeriCorps Quarter Time AmeriCorps members serve a minimum of 450 hours over a four-month period, or an average of 32-35 hours per week. In addition, all members are expected to participate in centralized AmeriCorps trainings – including, but not limited to initial pre-service orientation and Life after AmeriCorps training. Members are also required to participate in national service days, which may include MLK Day of Service or Nelson Mandela Day of Service. A calendar of required trainings and service projects is provided at pre-service orientation.

Primary Duties:
The AmeriCorps Computer Lan Aide will assist in all functions of the computer lab at Austin Street Center which is open to clients on a daily basis

Duties and Responsibilities:

  1. Open and close the lab, create the lab passes, and monitor the sign in sheet.
  2. Enter client computer usage data into HMIS and maintain a daily spreadsheet of client activities. Collate and provide monthly summary.
  3. Assist clients in using the computer to create resumes, fill out job applications, and access community resources. Help clients access the printer as appropriate.
  4. Maintain order, cleanliness and organization in the lab, including supplies and computers.
  5. Work with the Welcome Center to ensure clients can access the lab on a daily basis.

Essential Functions:
Adhere to professional standards, such as reporting for service on-time, staying on task, being friendly and helpful on site and in the community, and maintaining a professional manner and appearance. Members are required to complete and submit a biweekly timesheet to the appropriate onsite supervisor for signature and approval.

Members are required to call in to the appropriate site supervisor when absent or late to the program or scheduled service event. Chronic tardiness and absenteeism is grounds for suspension and/or dismissal. Members who miss three consecutive days or more of scheduled service due to illness or other compelling circumstance, such as a family emergency, must provide a doctor’s note or other similar documentation explaining the reason for the absences.

Members must have a strong commitment to community service, to communicating effectively with staff, with fellow members, community partners and AmeriCorps staff. Members must also exhibit a strong ethic of service (attendance, record-keeping, completing timesheets in a timely fashion, etc.). Members are required to adhere to all codes of conduct and or related policies and procedures of host site program, CitySquare and AmeriCorps. Members must wear the AmeriCorps logo during service.

Service Conditions:
This service opportunity is highly interpersonal and requires that members serve well with others. Members must be able to accommodate changing service conditions and diverse points of view. Members must learn to balance both program identity and AmeriCorps identity. Equipment used includes computers, copiers, scissors, glue, staplers, general office supplies, etc.

Qualifications:
Preferred: College graduate with a degree in Social Work or a related field and one year in a non-profit setting as a paid employee or volunteer. Strong computer experience preferred. Minimum: High school diploma or GED. Interest in serving vulnerable populations. At least 17 years or older. U.S. Citizen or Permanent Resident. Ability to serve flexible hours as requested – some Saturdays and evenings. Access to reliable transportation to and from host site on a daily basis. Members agree to submit to a criminal background check, as well as the National Sex Offender Registry.

 This position has recurring access to vulnerable populations. As such, it requires a three-part National Service Criminal History Check, including a FBI fingerprint background check. Until a member is cleared on all three components, the member is not permitted to have access to vulnerable populations but is confined to training and program development.

In addition to the above, individuals must demonstrate the ability to treat Austin Street Center guests with Unconditional Positive Regard, and to treat the men and women experiencing homelessness at Austin Street with compassion and respect at all times.

Disaster Relief Effort:
In the event of a local, state, or federal disaster declaration, AmeriCorps members may be asked on a volunteer basis or be required by OneStar to activate to assist in disaster response and recovery activities within their communities.  This may involve virtual service opportunities or in-person service opportunities.  This may include service opportunities outside of the member’s standard service hours or in place of their standard service duties.  In the event of a large-scale, high needs local, state, or federal disaster, AmeriCorps members may voluntarily or be required by OneStar to deploy to an area outside of their service area to assist in disaster response and recovery activities.

All of the above duties and responsibilities are essential position functions subject to reasonable accommodation.

CitySquare AmeriCorps is available to all, without regard to religion, race, color, national origin, gender, political affiliation, disability, sexual orientation, creed, or veteran status.

Qualified individuals please send resume to dulari.mehta@austinstreet.org


Case Manager – Housing Stabilization

Hours: 9:00am-5:00pm, Monday-Friday
Immediate Supervisor: Director of Client Services
Department: Client Services

Position Purpose:
When a person experiencing long-term homelessness finds a home, it is a serious shock to the system. The rules of homelessness and the streets often do not apply to living on your own in a rental unit in the community, and some clients find themselves needing to return to the homeless services delivery system very soon after finding housing. Austin Street Center is in need of an experienced case manager who can effectively assist newly-housed clients to orient themselves to the mainstream community resources available near their home and proactively plan their response to inevitable crises that will occur in their home so they will be less likely to lose their home and return to emergency shelter. We are looking for a creative, passionate, and energetic team player with legendary time management and networking skills to meet with clients in their home and develop the plans and resources necessary to prevent their recidivism into homelessness.

Primary Responsibilities:

  • Provide intensive case management services to our most vulnerable clients in their homes in the community, spending approximately 60% of time working outside of the shelter
  • Follow up by phone and face-to-face with all housing coordination program clients of Austin Street Center
  • Complete evidence-based housing stability threat assessments with high-acuity shelter stayers placed into housing
  • Create resource coordination plans to connect clients to community resources designed to reduce or eliminate threats to their housing stability
  • Assist clients in drafting crisis response plans so they know how to handle problems in your absence
  • Prevent housed clients from returning to the homeless services delivery system to the maximum extent possible by networking with mainstream service providers in the community

Required Skills, Knowledge, and Abilities:

  • Bachelor’s Degree in the human services field, preferably in psychology, sociology, or social work
  • Valid Texas Driver’s License and clean driving record
  • Current state-mandated vehicle insurance
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in writing
  • Ability to innovate and embrace best practices in shelter and housing services delivery
  • Ability to adapt to change

Additional Experience a Plus:

  • At least 3 years’ work or volunteer experience in homeless services
  • Bilingual in Spanish
  • Training in Housing First, Motivational Interviewing, Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed Care
  • Previous training in the VI-SPDAT and SPDAT Housing Assessment Tools
  • Military service

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Case Manager – Housing Coordination

Hours: 10:00am-6:00pm on Monday-Friday
Immediate Supervisor: Assistant Director of Programs
Department: Client Services

Position Purpose:
Living without a place to call “home” is one of the most disorienting, confusing, and traumatic experiences a person can go through. And when a person experiences that trauma with a severe mental illness, the tragedy and hopelessness of their situation is compounded. Our most vulnerable clients lack the social networks, emotional coping skills, and resources to end their homelessness, and they need help to get out. The Housing Coordination Case Manager will work with multiple individuals experiencing homelessness and assist them to end their homelessness as quickly and permanently as possible. They will provide individualized, housing-focused case management assistance to approximately 20 clients on their caseload as well as assist with housing coordination activities such as ID Restoration and Housing Navigation to the shelter at large. We are looking for a compassionate, competent, and detail-oriented practitioner with nerves of steel who can handle the demands of a crisis-filled and ever-changing client environment. Do you stay focused and on track when chaos is all around you? Can you inspire vulnerable and sometimes difficult individuals to achieve the impossible? This position might be for you!

Primary Responsibilities:

  • Individual Case Management: assist program participants one-on-one to gather and upload documentation necessary for placement on the Housing Priority List, draft an individualized housing plan, and locate rental units which will accommodate the housing plan
  • Housing-Focused Case Management: assist large numbers of individuals in shelter to connect to resources necessary for them to be re-housed
  • Data entry and quality management: document all services in the local HMIS system, including case notes and client enrollment and exit information with minimal missing data

Required Skills, Knowledge, and Abilities:

  • Bachelor’s Degree in the human services field, preferably in psychology, sociology, or social work
  • Valid Texas Driver’s License
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items
  • Customer service skills, especially when working with “difficult” customers
  • Ability to innovate and embrace best practices in shelter and housing services delivery
  • Ability to adapt to change

Additional Experience a Plus:

  • At least 3 years’ work or volunteer experience in homeless services
  • Bilingual in Spanish
  • Training in Housing First, Motivational Interviewing, Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed Care
  • Professional experience working with housing or real estate
  • Master’s Degree in human services field, especially counseling or social work
  • Military service

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Licensed Professional Counselor-Intern (LPC-Intern) Volunteer

Hours: 15-20 hours/week, including a 4-hour shift on Saturday or Sunday
Immediate Supervisor: Assistant Director of Women’s Services
Program: Emergency shelter for homeless men and women

Position Purpose:
The Licensed Professional Counselor- Intern will assist in the weekly operations of the Sisterhood Housing Coordination Program, which assists women with a history of violent trauma to end their homelessness as quickly and permanently as possible. They will provide individual and group therapy for up to 40 women in crisis as well as provide indirect services, such as phone calls and assisting the Sisterhood Case Manager and Sisterhood House Manager as needed. The ideal applicant will have experience working with those who have been impacted by trauma and/or homelessness and one who is comfortable speaking in front of a crowd. This person must have the ability to set compassionate boundaries and remain flexible in a very demanding environment.

Primary Responsibilities:

  • Group Therapy:  conduct two 90-minute groups per week pertaining to trauma, homelessness, mental health, coping skills, anger management, etc.
  • Individual Therapy: have an ongoing caseload of no less than 10 clients seen on a weekly basis for 45-50 minutes each week to deal with their past and current trauma
  • Data entry and quality management: document all services in the local HMIS system, including case notes

Required Skills, Knowledge, and Abilities:

  • Bachelor’s Degree in human services field, preferably in psychology, sociology, or social work
  • Master’s Degree in human services field, especially in counseling or social work
  • Valid Texas Driver’s License
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in writing

Additional Experience a Plus:

  • At least two years of work or volunteer experience in homeless services
  • At least two years of experience working with women in trauma due to intimate partner violence and/or homelessness

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


PRN Staff (On Call-As Necessary)

Hours: 7:00am-3:00pm OR 2:00pm-10:00pm OR 10:00pm-6:00am
Immediate Supervisor: Director of Operations
Program: Emergency shelter for homeless men and women

Position Purpose:
PRN Staff fills in for the Front Desk Staff as needed. This position oversees operations of Austin Street Center during the day and evening hours, ensuring the smooth operation of the shelter during the assigned hours and managing events and activities that occur during the shift. This position involves a wide variety of duties to oversee the orderliness, safety, and cleanliness of the shelter. This position must be available to assist Security and support them in the event of conflict or crisis situations and to maintain a safe, secure environment during the day.

Primary Responsibilities

  • Manage daily schedule for clients and staff, including making announcements, helping clients access services each day, and assisting visitors and volunteers
  • Serve as main point of contact for clients needing services–handing out hygeine supplies, answering questions, managing sign-up sheets for services, and enforcing policies and procedures
  • Assist with intake/bed assignments for clients
  • Answer front desk phone and provide appropriate assistance to callers
  • Assist other shelter staff with various administrative tasks, as needed
  • Contribute to a safe & healing environment for all clients
  • Assist Security in response to resident crises or conflicts and document all incidents
  • Assess and manage emergencies according to Austin Street’s emergency protocol
  • Call law enforcement and professional medical assistance when necessary
  • Address client concerns to resolve issues to the best interest of the residents and Austin Street
  • Keep a daily log of activities and prepare weekly status reports
  • Maintain supply area at the front desk, keeping items in-stock and organized
  • Facilitate the communication of client needs to Director of Operations, Director of Safety & Security, and Client Services Manager

Required Skills, Knowledge and Abilities

  • Have and maintain valid Texas Driver’s License or ID Card
  • Have and maintain a clean driving record
  • Ability to lift 25 – 40 pounds. Tasks may involve bending, lifting and carrying heavy items
  • Acceptance of agency philosophies and guidelines
  • Ability to communicate effectively, both orally and in writing
  • Ability to be flexible and work under time constraints
  • Demonstrate experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
  • Ability to function as a team player
  • Capable of working independently and using problem solving skills
  • Possess high level of integrity & be a strong team player

Additional Experience a Plus

  • CPR – AED – First Aid
  • Crisis/Hostile/De-escalation Training
  • Social work or community outreach

Qualified Individuals: Please send resume to resume@austinstreet.org. No phone calls, please.

Austin Street Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.