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Current job openings:

Resource Coordinator (Part-Time)

Hours: 2:00pm-6:00pm, Monday-Friday
Immediate Supervisor: Assistant Director of Shelter Services
Program: Emergency shelter for homeless men and women

Position Purpose:
The Resource Coordinator will facilitate the delivery of critical employment and education services to vulnerable populations of Austin Street Center, assisting them in using daily computer lab services, completing employment assessments and job plans, as well as connecting to outside employment partners. This position will be the compassionate face of Austin Street both to clients with high barriers who wish to find employment and housing and to outside partners wishing to assist those clients. We are looking for a computer-savvy, energetic person with out-of-this-world customer service skills who is as comfortable conversing with stressed-out, vulnerable homeless clients as they are with a professional in a pantsuit. This position is perfect for someone fascinated with homelessness but who does not yet possess a degree in the field or is looking for a supplemental job. Does this describe you? If so, you might be a great fit for Austin Street!

Primary Responsibilities:

  • Overseeing services provided by the computer lab, including individualized client assistance
  • Complete employment screenings, job plans, and connect clients to outside employment partners
  • Ensure all employment-related services are logged appropriately into our recordkeeping system

Required Skills, Knowledge, and Abilities:

  • High School Diploma or GED
  • Valid Texas Driver’s License or State ID
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items.
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in writing

Additional Experience a Plus:

  • Work or volunteer experience in the homeless services field
  • Bilingual in Spanish
  • College coursework in Human Services field (psychology, sociology, social work, etc.)
  • CPR-AED-First Aid Training

Qualified individuals please send resume to resume@austinstreet.org.


Case Manager – Housing Stabilization

Hours: 11:00am-7:00pm, Monday-Friday
Immediate Supervisor: Director of Programs
Program: Housing Stabilization

Position Purpose:
When a person experiencing long-term homelessness finds a home, it is a serious shock to the system. The rules of homelessness and the streets often do not apply to living on your own in a rental unit in the community, and some clients find themselves needing to return to the homeless services delivery system very soon after finding housing. Austin Street Center is in need of an experienced case manager who can effectively assist newly-housed clients to orient themselves to the mainstream community resources available near their home and proactively plan their response to inevitable crises that will occur in their home so they will be less likely to lose their home and return to emergency shelter. We are looking for a creative, passionate, and energetic team player with legendary time management and networking skills to meet with clients in their home and develop resource coordination and crisis plans according to evidence-based assessments to prevent recidivism into homelessness.

Primary Responsibilities:

  • Meet clients in their homes in the field, spending approximately 75% of time working outside of the shelter
  • Complete evidence-based housing stability threat assessments with high-acuity shelter stayers placed into housing
  • Create resource coordination plans to connect clients to community resources designed to reduce or eliminate threats to their housing stability
  • Assist clients in drafting crisis response plans so they know how to handle problems in your absence
  • Prevent housed clients from returning to the homeless services delivery system to the maximum extent possible by networking with mainstream service providers in the community

Required Skills, Knowledge, and Abilities:

  • Bachelor’s degree in the human services field (psychology, sociology, social work, etc.)
  • Valid Texas Driver’s License and clean driving record
  • Current state-mandated vehicle insurance
  • Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items
  • Customer service skills, especially when working with “difficult” customers
  • Ability to communicate effectively, both orally and in writing
  • Ability to innovate and embrace best practices in shelter and housing services delivery

Additional Experience a Plus: 

  • Work or volunteer experience in the homeless services field
  • Bilingual in Spanish
  • Training in Housing First, Motivational Interviewing, Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed Care
  • Previous training in the VI-SPDAT and SPDAT Housing Assessment Tools
  • Military service

Qualified individuals please send resume to resume@austinstreet.org.


PRN Staff (On Call-As Necessary)

Hours: 7:00am-3:00pm OR 2:00pm-10:00pm OR 10:00pm-6:00am
Immediate Supervisor: Director of Operations
Program: Emergency shelter for homeless men and women

Position Purpose:
PRN Staff fills in for the Front Desk Staff as needed. This position oversees operations of Austin Street Center during the day and evening hours, ensuring the smooth operation of the shelter during the assigned hours and managing events and activities that occur during the shift. This position involves a wide variety of duties to oversee the orderliness, safety, and cleanliness of the shelter. This position must be available to assist Security and support them in the event of conflict or crisis situations and to maintain a safe, secure environment during the day.

Primary Responsibilities

  • Manage daily schedule for clients and staff, including making announcements, helping clients access services each day, and assisting visitors and volunteers
  • Serve as main point of contact for clients needing services–handing out hygeine supplies, answering questions, managing sign-up sheets for services, and enforcing policies and procedures
  • Assist with intake/bed assignments for clients
  • Answer front desk phone and provide appropriate assistance to callers
  • Assist other shelter staff with various administrative tasks, as needed
  • Contribute to a safe & healing environment for all clients
  • Assist Security in response to resident crises or conflicts and document all incidents
  • Assess and manage emergencies according to Austin Street’s emergency protocol
  • Call law enforcement and professional medical assistance when necessary
  • Address client concerns to resolve issues to the best interest of the residents and Austin Street
  • Keep a daily log of activities and prepare weekly status reports
  • Maintain supply area at the front desk, keeping items in-stock and organized
  • Facilitate the communication of client needs to Director of Operations, Director of Safety & Security, and Client Services Manager

Required Skills, Knowledge and Abilities

  • Have and maintain valid Texas Driver’s License or ID Card
  • Have and maintain a clean driving record
  • Ability to lift 25 – 40 pounds. Tasks may involve bending, lifting and carrying heavy items
  • Acceptance of agency philosophies and guidelines
  • Ability to communicate effectively, both orally and in writing
  • Ability to be flexible and work under time constraints
  • Demonstrate experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
  • Ability to function as a team player
  • Capable of working independently and using problem solving skills
  • Possess high level of integrity & be a strong team player

Additional Experience a Plus

  • CPR – AED – First Aid
  • Crisis/Hostile/De-escalation Training
  • Social work or community outreach

Qualified individuals please send resume to resume@austinstreet.org.