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Current job openings:

Morning Operations Support

Hours: 5:00am-1:00pm Monday-Friday (some variations)
Immediate Supervisor: Director of Operations
Program: Emergency shelter for homeless men and women

Position Purpose:
The Morning Operations Support person will ensure smooth operations of Austin Street Center during morning hours. Responsible for coordinating daily shelter activities and schedule. The role involves assisting residents of Austin Street by answering questions, helping them access services, and meeting their basic needs. This position involves a wide variety of duties to oversee the orderliness, safety, and cleanliness of the shelter. This position must be available to assist Front Desk staff and Security staff and support them in the event of conflict or crisis situations and to maintain a safe, secure environment at all times.The Morning Operations Support person will ensure smooth operations of Austin Street Center during morning hours. Responsible for coordinating daily shelter activities and schedule. The role involves assisting residents of Austin Street by answering questions, helping them access services, and meeting their basic needs. This position involves a wide variety of duties to oversee the orderliness, safety, and cleanliness of the shelter. This position must be available to assist Front Desk staff and Security staff and support them in the event of conflict or crisis situations and to maintain a safe, secure environment at all times.

Primary Responsibilities:

  • Coordinate internal volunteers to help with breakfast, morning clean-up, baggage room, laundry, and other scheduled activities
  • Oversee morning wake-up and cleaning process
  • Oversee cleanup of outside area surrounding the shelter
  • Contribute to a safe & healing environment for all clients
  • Make announcements and answer questions as people prepare to leave for the day
  • Assess and manage emergencies according to Austin Street’s emergency protocol
  • Call law enforcement and professional medical assistance when necessary
  • Assist with sorting and distributing client mail and other client services
  • Driving company vehicle to pick up donations or supplies, occasionally drive clients to appointments
  • Prepare supplies and restock on a daily basis
  • Support Front Desk as needed
  • Assist daytime shelter staff with various administrative tasks, as needed
  • Facilitate the communication of client needs to Director of Operations, Director of Safety & Security, and Program Director.

Required Skills, Knowledge, and Abilities: 

  • Possess high level of integrity and compassion for the population we serve
  • Have knowledge of Microsoft Office
  • Have and maintain valid Texas Driver’s License
  • Have and maintain a clean driving record
  • Ability to lift 40-60 pounds. Tasks may involve bending, lifting and carrying heavy items.
  • Acceptance of agency philosophies and guidelines.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to be flexible and work under time constraints.
  • Demonstrate experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes.
  • Ability to function as a team player.
  • Capable of working independently and using problem solving skills.

Additional Experience a Plus:

  • CPR – AED – First Aid
  • Previous Shelter experience is a plus
  • Training or experience in de-escalation, conflict resolution, or crisis response a plus

Qualified individuals please send resume to resume@austinstreet.org.


PRN Staff (On Call-As Necessary)

Hours: 7:00am-3:00pm OR 2:00pm-10:00pm OR 10:00pm-6:00am
Immediate Supervisor: Director of Operations
Program: Emergency shelter for homeless men and women

Position Purpose:
PRN Staff fills in for the Front Desk Staff as needed. This position oversees operations of Austin Street Center during the day and evening hours, ensuring the smooth operation of the shelter during the assigned hours and managing events and activities that occur during the shift. This position involves a wide variety of duties to oversee the orderliness, safety, and cleanliness of the shelter. This position must be available to assist Security and support them in the event of conflict or crisis situations and to maintain a safe, secure environment during the day.

Primary Responsibilities

  • Manage daily schedule for clients and staff, including making announcements, helping clients access services each day, and assisting visitors and volunteers
  • Serve as main point of contact for clients needing services–handing out hygeine supplies, answering questions, managing sign-up sheets for services, and enforcing policies and procedures
  • Assist with intake/bed assignments for clients
  • Answer front desk phone and provide appropriate assistance to callers
  • Assist other shelter staff with various administrative tasks, as needed
  • Contribute to a safe & healing environment for all clients
  • Assist Security in response to resident crises or conflicts and document all incidents
  • Assess and manage emergencies according to Austin Street’s emergency protocol
  • Call law enforcement and professional medical assistance when necessary
  • Address client concerns to resolve issues to the best interest of the residents and Austin Street
  • Keep a daily log of activities and prepare weekly status reports
  • Maintain supply area at the front desk, keeping items in-stock and organized
  • Facilitate the communication of client needs to Director of Operations, Director of Safety & Security, and Client Services Manager

Required Skills, Knowledge and Abilities

  • Have and maintain valid Texas Driver’s License or ID Card
  • Have and maintain a clean driving record
  • Ability to lift 25 – 40 pounds. Tasks may involve bending, lifting and carrying heavy items
  • Acceptance of agency philosophies and guidelines
  • Ability to communicate effectively, both orally and in writing
  • Ability to be flexible and work under time constraints
  • Demonstrate experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
  • Ability to function as a team player
  • Capable of working independently and using problem solving skills
  • Possess high level of integrity & be a strong team player

Additional Experience a Plus

  • CPR – AED – First Aid
  • Crisis/Hostile/De-escalation Training
  • Social work or community outreach

Qualified individuals please send resume to resume@austinstreet.org.


Office Manager/Grant Writer

Job Summary: The Office Manager/Grant Writer will provide administrative support to the Executive Director. This position is also responsible for working under the direction of the Director of Advancement supporting fund raising through public and private grants. This position requires a deadline-driven, self-starter who can serve professionals at all levels in a client service environment while handling multiple projects simultaneously, maintaining strict confidentiality.

Essential Job Duties

  • Calendar management: Scheduling meetings, registering for events, confirming appointments, setting up conference calls, and coordinating communication with any parties involved and other support assignments as required
  • Employee expenses: receives, reviews, presents for approval to director, submits to accounting
  • Manages special projects as assigned by Executive Director
  • Maintains a comfortable knowledge of key relationships to the organization and the Executive Team
  • Manages contact database in Outlook–entering new contacts, updating old contacts, and creating various lists and groups according to specific affiliations
  • Community service: assists in preparation for various meetings and helps manage certain projects
  • Filing: maintains accurate files for all business, travel, and community service activity
  • Oversees acknowledgements and thank yous for the Executive Director in conjunction with the Advancement department
  • Serves as host for all external community meetings
  • Responsible for all tasks associated with the quarterly hosting of the ASC advisory committee meetings: manages communications with advisory board members, prepares and distributes meeting agendas and minutes, orders lunch
  • Trained in and able to enter data to Raiser’s Edge database
  • Helps develop and plan regular internal staff meetings
  • Researches and identifies government grants, private and corporate foundation opportunities, and evaluates appropriateness for organization
  • Researches support documentation for the effective communication of impact outcomes
  • Assists in developing grant proposals and assists in managing the grant development process to develop funds that will sustain and expand the program and operating needs
  • Assembles all pertinent grant material packages for final submission; ensures overall accuracy and quality of all grant contract documents
  • Works with the Grants Manager to coordinate the completion and submission of required follow-up reports as assigned, coordinates site visits, and updates and maintains the grants management database
  • Works to build relationships with donors and appropriate state and private funding agencies

Other Duties as Assigned

In this and any position at Austin Street Center, it is impossible to predict the many requests and assignments that can and will be made of an employee. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Austin Street Center services.

Education and Experience

  • Bachelor’s degree from an accredited college or university in Business Administration or related field preferred, and three years progressively responsible working in a general office; working in non-profit and grant writing a plus
  • Ability to write in a concise, accurate, and persuasive manner
  • Knowledge of the principles and practices of supervision, personnel, business, and office management
  • Knowledge of effective and efficient record keeping practices and procedures
  • Knowledge of intermediate to advanced MS Office including Word, Excel, and PowerPoint
  • Ability to plan, organize, and prioritize work in order to accomplish work in compliance with quality standards and deadlines
  • Ability to gather, compile, and assemble information into a final product for letters, records, reports, etc
  • Ability to ensure compliance with organization’s policies and procedures
  • Ability to maintain a high level of accuracy in preparing and entering information; analytical and problem solving skills
  • Ability to apply discretion, independent judgement, and heighten awareness and behavior surrounding confidentiality
  • Ability to read and interpret policies/procedures and requirements to ensure compliance
  • Ability to effectively and efficiently work on multiple projects at the same time without becoming frustrated or disorganized
  • Ability to determine the most effective and efficient method to accomplish work objectives and goals and to work under limited supervision
  • Knowledge of the principles and practices of grant administration and grant writing skills
  • Knowledge of local, state, and federal laws governing fundraising and taxation
  • Ability to prepare and maintain reports in an accurate, complete, and timely manner
  • Ability to work independently and with limited supervision.

Qualified individuals please send resume and two professional writing samples to resume@austinstreet.org.


Assistant Director of Women’s Services

Immediate Supervisor: Director of Programs
Program: Women’s Services

The Assistant Director of Women’s Services leads and manages client facing staff in accordance with the policies and goals of Austin Street Center; and is responsible for the operational management of Women’s Service staff. He/She will possess the soft skills necessary to lead a diverse staff with a collaborative leadership style.   The right candidate will have a passion for supporting and women who have experienced trauma, addiction, and mental health challenges and have the ability to facilitate a compassionate and supportive culture.

Essential Job Duties

  • Oversee the day to day management of “Sisterhood” program, making adjustments to policies and procedures where appropriate
  • Assist Administrative staff in building and leveraging community partnerships with churches and partners to increase the level and quality of care to all clients according to strategy set by administrative leadership
  • Manage data collection and analyze reports in order to present information relative to case management activities to management, funding sources, service providers, and the public as assigned
  • Supervise the orienting and scheduling for operational and program staff at Sisterhood program building including a Program Manager, House Manager, and other positions as assigned
  • Approve all intakes & discharge plans
  • Demonstrate an operational understanding of working with vulnerable populations including those experiencing homelessness, victims of domestic violence and other traumatic experiences
  • Coordinate, implement, and monitor (IHP) Individual Housing Plans
  • Act as liaison between program staff and administrative leadership
  • Assess and manage emergencies according to Austin Street’s emergency protocol
  • Monitor the safety and security of the shelter and report concerns to Director of Security
  • Address client concerns to resolve issues to the best interest of the residents and Austin Street
  • Provide emergency backup coverage as needed for daily operations including assisting clients in receiving services
  • Other duties assigned by the Director of Programs

Fundamental Skills, Knowledge, and Abilities

  • Masters Degree in Social Work/Nonprofit Management or related field from an accredited college or university is highly desired
  • Knowledge of Case management procedures, and practices
  • Knowledge of crisis intervention principle and practices, preferably in the area of homelessness and/or domestic violence
  • Ability to present ideas effectively both written and orally
  • Ability to conduct detailed evaluations and prepare related reports and recommendations
  • Acceptance of agency philosophies regarding homelessness, internal conflict resolution, and decision making processes
  • Must be a self-starter and be creative and logical in problem solving
  • Ability to multi-task in a fast paced environment
  • Possess and demonstrate excellent integrity
  • Developed relational and listening skills
  • Demonstrated ability to build effective teams
  • Experience in Microsoft Windows Software

In this and any position at Austin Street Center it is impossible to predict the many requests and assignments that can and will be made on an employee. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Austin Street Center services.

Qualified individuals please send resume to resume@austinstreet.org.


Part Time IT Support Technician

Hours: 1:00pm-5:00pm, Monday-Friday
Immediate Supervisor: Director of IT
Program: Austin Street Center and Genesis Women’s Shelter and Support, which provide shelter services for homeless men and women and victims of domestic violence.

The IT Support Technician will provide IT support in person, on the phone, and via email to internal employees regarding email, connectivity, operating system and printer issues, as well as password resets, and general tech support. In this and any position at Austin Street Center or Genesis Women’s Shelter and Support it is impossible to predict the many requests and assignments that can and will be made on an employee. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Austin Street Center and Genesis Women’s Shelter services.

Primary Responsibility

IT support to internal employees by troubleshooting, researching, and solving IT related problems as well as to assist the IT director with various IT related tasks and projects.

Required Skills, Knowledge, and Abilities:

  • Experience with IT Helpdesk Support
  • Working knowledge of the following:
    • Windows 7 and higher
    • Windows Server 2008 and higher
    • Exchange 2013
    • Microsoft Office 2010 products and higher
    • Server hardware
    • Computer hardware and printers
    • Basic TCP/IP networking
  • Excellent verbal and written communication skills, ability to communicate effectively
  • Display efficient problem-solving and time management skills under moderate pressure
  • Demonstrate a positive attitude, self-motivation, organization, and resourcefulness
  • Capable of working independently and using problem solving skills
  • Ability to be flexible and work under time constraints
  • Acceptance of agency philosophies
  • Demonstrate a high level of integrity
  • Have and maintain a valid Texas Driver’s License

Additional Experience a Plus:

  • Knowledge of Cisco Networking Equipment
  • Knowledge of Microsoft Active Directory and Group Policies
  • Knowledge of Mac OS X and Linux Operating Systems
  • Knowledge of WordPress
  • Social work or community outreach

Qualified individuals please send resume to resume@austinstreet.org.