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Current job openings:

Safety Officer

Hours: 2:00pm-10:00pm
Immediate Supervisor: Director of Safety & Security
Program: Emergency shelter for homeless men and women

The Safety Officer will oversee safety & security in the afternoon and evening, and assist with operations of Austin Street Center. This role requires being available to intervene in conflict or crisis situations in a calm and appropriate manner, and is responsible for maintaining documentation and ensuring the smooth operation of the shelter during the assigned hours. This position is responsible for making Austin Street run efficiently by performing a wide variety of duties to oversee the orderliness, safety, and security of the facility while ensuring the rules and policies of the shelter are followed. This role also involves supporting other staff in completion of their duties as assigned.

Primary Responsibilities

  • Contribute to maintaining a safe & healing environment for all clients
  • Manage security during the guest intake process, including baggage screening and pat-downs
  • Check for valid ID and ensure all clients who enter the building check in
  • Maintain proper access control of entrances
  • Assess and respond to resident crises or conflicts. Manage conflicts as they occur, document conflicts, and monitor resident incidents
  • Independently assess the need for external assistance, and interact with emergency personnel as needed
  • Assess and manage emergencies according to Austin Street’s emergency protocol. Monitor the safety and security of the shelter. Call law enforcement and professional medical assistance when necessary
  • Address client concerns to resolve issues to the best interest of the residents and according to policies at Austin Street
  • Assist Director of Safety & Security with various administrative tasks, as needed
  • Facilitate the communication of client needs to Director of Operations, Director of Safety & Security, and Client Services Manager

Required Skills, Knowledge, and Abilities:

  • Have and maintain a valid Texas Driver’s License
  • Have and maintain a clean driving record
  • Ability to llift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items
  • Consistently interact with all guests, staff, and visitors with dignity, respect, and professionalism
  • Knowledge of proper safety practices and procedures
  • Acceptance of agency philosophies and guidelines
  • Ability to communicate effectively, both orally and in writing
  • Ability to be flexible and work well under time constraints
  • Demonstrate experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
  • Ability to function as a team player
  • Capable of working independently and using problem solving skills
  • Demonstrate a high level of integrity

Additional Experience a Plus:

  • Security License with experience
  • CPR-AED-First AId
  • Public Safety-Emergency Management-First Responder experience
  • Crisis/Hostile/De-escalation training
  • Military
  • Social work or community outreach

In this and any position at Austin Street Center it is impossible to predict the many requests and assignments that can and will be made on an employee. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Austin Street Center services.

Qualified individuals please send resume to resume@austinstreet.org.


Night Supervisor

Hours: 10:00pm-7:00am
Supervisor: Director of Operations
Program: Emergency shelter for homeless men and women

The Night Supervisor will oversee operations of Austin Street Center during the overnight hours. Responsible for ensuring the smooth operation of the shelter during the assigned hours and documentation of events and activities that occur during the shift. This position involves a wide variety of duties to oversee the orderliness, safety, and cleanliness of the shelter. This position must be available to assist Security and support them in the event of conflict or crisis situations and to maintain a safe, secure environment during the night.

Primary Responsibilities:

  • Provide intake for clients who arrive at the shelter after-hours.
  • Answer front desk phone and provide appropriate assistance to callers.
  • Assist daytime shelter staff with various administrative tasks, as needed.
  • Contribute to a safe & healing environment for all clients
  • Assist Security in response to resident crises or conflicts and document all incidents.
  • Assess and manage emergencies according to Austin Street’s emergency protocol.
  • Call law enforcement and professional medical assistance when necessary.
  • Address client concerns to resolve issues to the best interest of the residents and Austin Street.
  • Keep a nightly log of activities and prepare weekly status reports.
  • Prepare supplies and setup for next day activities (Breakfast, Clean-up, and other scheduled activities).
  • Facilitate the communication of client needs to Director of Operations, Director of Safety & Security, and Client Services Manager.

Required Skills, Knowledge, and Abilities:

  • Have and maintain valid Texas Driver’s License.
  • Have and maintain a clean driving record.
  • Ability to lift 25 – 40 pounds. Tasks may involve bending, lifting and carrying heavy items.
  • Acceptance of agency philosophies and guidelines.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to be flexible and work under time constraints.
  • Demonstrate experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes.
  • Ability to function as a team player.
  • Capable of working independently and using problem solving skills.
  • Possess high level of integrity & be a strong team player.

Additional Experience a Plus:

  • CPR – AED – First Aid
  • Crisis/Hostile/De-escalation Training
  • Social work or community outreach

Qualified individuals please send resume to resume@austinstreet.org.